You can switch your mobile service between Manx Telecom and Sure free of charge and you can even keep the same phone number.
You cannot port your Manx phone number (beginning 07624) to an off island service provider. This is because the numbers must remain with on-Island service providers in order to retain 6 digit geographic dialling.
Things to consider prior to switching mobile service provider:-
Pay monthly
- You can only switch if you have not been barred or suspended due to non-payment of bills.
- You should expect to receive a bill up until the date when your number is switched to the new mobile service provider.
- If you’re still in contract with your current provider, you will need to pay any outstanding balance remaining to end your contract early.
- Pay monthly mobile services are only available to people aged 18 or over.
Pay as you go
- If you are a pay as you go customer you will not be able to take outstanding credit with you, and this should be used before you switch.
Information to be aware of prior to switching:-
- Text messages which have been sent to you during the porting process, but not delivered, may be erased.
- You will lose your old voicemail including messages, any contacts stored on your SIM card, SMS, MMS and ancillary services, and you will need to set these up again with your new service provider.
- Your friends and family may be charged differently when calling you after porting. Additional information on applicable rates may be obtained from your mobile service provider.
- You will be restricted from porting your number to a third service provider or back to your original service provider within 60 days of a previous port.
- If your new service provider fails to meet promised coverage or other such significant parameters, then you can reverse the porting within 30 days of your porting request.
- Whilst all service providers will exercise reasonable skill and care in discharging their obligations under Mobile Number Portability, no compensation will be provided for loss of any kind through delay, disruption or lack of service resulting from the porting process.