Latest News & Updates
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TV Mast Foxdale and Beary Park - No Power. RESOLVED @ 15.54PM
Wednesday, December 20, 2023
ConsumerThe Authority has been made aware that there is currently no power at the Foxdale and Beary Park masts due to Manx Utilities undergoing some maintenance works.
The Authority has been advised that Manx Utilities will have finished this work approx 3pm today and the power restored ( Wednesday 20th December 2023).
If viewers continue to experience problems with their picture then please contact the Authority directly on 01624 677022.
Update :-
The Authority have been advised that Manx Utilities have finished their emergency works and that the power has been restored to the Beary Park and Foxdale mast.
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Beary Park Mast - Technical Issues on 12th December 2023 . RESOLVED 19th December 2023
Tuesday, December 12, 2023
ConsumerThe Authority has been made aware that some channels may not be working for viewers. We have investigated this matter and have been made aware that there is an ongoing issue with the transmitter in Beary Park.
The Authority is unable to provide a time frame as to when the fault will be fixed.
The Authority will provide a further update in due course.
Update - 15th December 2023
The Authority as been made aware that the fault with the Beary Park mast has reoccurred and therefore is an ongoing issue. Arqiva have advised that the transmitter is in need of a part and this is now on the way to the Isle of Man.
Unfortunately we are unable to provide a timescale to when the mast will be fixed.
The Authority will provide further updates in due course.
Further update - 19th December 2023
The Authority has today been made aware that the fault with the Beary Park mast has today been resolved.
If anyone continues to experience issues with their picture please contact the Authority on 01624 677022.
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TV Mast Maintenance: Union Mills
Monday, October 30, 2023
ConsumerThe Communications and Utilities Regulatory Authority has been notified of planned essential electrical maintenance work to the television masts to the Union Mills mast which may affect some viewers' television reception.
The planned maintenance will take place between 9am - 5pm on Monday 6th November 2023. It is expected that the mast will be shut down between 1 and 5 hours.
We have been informed that this work is not subject to the weather.
Further updates will be published if there are any changes to the works.
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Information Notice FAQ - Gas Consultation
Tuesday, September 26, 2023
ConsumerThe Communications and Utilities Regulatory Authority (the Authority) has today published an information notice (22/23) responding to some of the queries that have been circulating regarding the current Consultation on the cost of Debt and Working Capital for the Gas sector.
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TV Mast Maintenance: Douglas/ Port St Mary
Friday, September 22, 2023
ConsumerThe Communications and Utilities Regulatory Authority has been notified of planned essential maintenance work to the television masts to the Douglas and Port St Mary mast which may affect some viewers' television reception.
The planned maintenance will take place between 9am - 5pm on Monday 2nd October 2023 and is expected to finish on Friday 6th October 2023.
We have been informed that this work is not subject to the weather.
Further updates will be published if there are any changes to the works.
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Consultation on the Cost of Debt & Working Capital for Gas Sector
Thursday, September 14, 2023
ConsumerThe Communications and Utilities Regulatory Authority (the Authority) has today published its Consultation on the cost of debt and working capital for the Gas sector.
Link to Consultation on the Cost of Debt & Working Capital for Gas Sector document.
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20/23 Information Notice: Mandatory withdrawal of copper services in trial areas
Tuesday, September 12, 2023
ConsumerThe Communications and Utilities Regulatory Authority (the Authority) recently received a number of questions in relation to the mandatory withdrawal of copper services from new supply in certain trial areas.
In response to the questions raised we have issued an Information Notice (publication number 20/23), which details the Authority's considered response.
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Television Mast Maintenance : 14th August - 1st September 2023
Thursday, August 10, 2023
ConsumerThe Communications and Utilities Regulatory Authority has been notified that there will be some maintenance work conducted on several masts across the island between 14th August -1st September. Please expect some disruption to viewing.
The planned maintenance will take place between 10am - 4pm between 14th August -25th August 2023 at the following locations:-
Kimmeragh
Douglas
Port St Mary
Ramsey
Foxdale
Union Mills
Glen Maye
In addition - further maintenance will take place between 21st August and 1st September 2023 during 9am-5pm at the following locations:
Douglas
Port St Mary
Further updates will be published if there are any changes to the works.
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UPDATE: BBC Radio Stations in the IOM: Technical Issues on 21st July 2023
Friday, July 21, 2023
ConsumerFurther to our previous post regarding a loss of service on BBC radio stations. Service has been resumed and stations should now be operational.
Should anyone be experiencing problems please contact the Authority directly on 677022, or by emailing enquiries@cura.im
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BBC Radio Stations in the IOM: Technical Issues on 21st July 2023
Friday, July 21, 2023
ConsumerThe Authority has been made aware that BBC Radio Channels may not be working for listeners. We have investigated this matter and have been made aware that there is an ongoing issue with the main transmitter located in Sansdale, Cumbria.
Unfortunately, the BBC's back up transmitter has also failed. The main (and back up) transmitters are currently being examined by the local electricity board.
The Authority is unable to provide a time as to when the faults will be fixed, and normal service resumed.
In the meantime Manx Radio, 3FM and Energy FM radio stations are all currently operational as is BBC Sounds.
The Authority will provide a further update in due course.